PSYCHOSYNTHESIS TRUST
ROOM BOOKING
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LATEST INFORMATION RE CORONAVIRUS 

Building / Operational Update
REGARDING CORONAVIRUS
UPDATE (7) – 3 APRIL 2020

To the Psychosynthesis Trust Community
Please read the message below from Jamie Joyes, our Finance and Operations Director

We hope that you are all safe and well

When we announced the closure of our building, I stated that we would remain closed until at least 6th April
2020. It has been apparent for some time that this needs to be extended, ever since the UK social distancing
measures have been strengthened to a partial lockdown.

Because of the unpredictability of the times we find ourselves in, it would be imprudent to set a new target
date for reopening, and thus regret to announce that our building in Tooley Street will remain closed until
further notice. We are actively monitoring the situation and following Government advice. We intend to
open the building as soon as it is safe to do so.

Of course, I will continue to update everybody as we receive further news or guidance.
I would like to thank our whole Community for being so supportive and understanding through times of
difficult decision making.

PLEASE DO NOT CANCEL ANY ROOM BOOKINGS
We will take care of this for you to allow us to track the ongoing cost of this closure.

In the meantime, if you need to communicate any concerns please continue to do so by using the relevant
points of contact:
Room Bookings, please email jjoyes@ptrust.org.uk
Students and Trainers, please email kreed@ptrust.org.uk
Trust Counselling Services, please email cservice@ptrust.org.uk

Please do not panic if we don’t reply to you immediately – we are logging all enquiries

We are also aware that some of you are not receiving emails from the Room Booking System – please
check you spam/junk folder and keep an eye on our online platforms.

Our online platforms will continue to be updated as and when we have any new information:
www.psychosynthesistrust.org.uk
Twitter: @ThePTrust
Facebook: Psychosynthesis Trust

We will continue to release statements on behalf of the Trust as and when appropriate. On behalf of the
Trust, I would like to thank everybody for their continued support and wish you all the best health possible
as we navigate these unprecedented times.



STATEMENT

REGARDING CORONAVIRUS

INFORMATION TO ROOM RENTERS (3) – 26 MARCH 2020

To the Psychosynthesis Trust Community

Please read the message below from Jamie Joyes, our Finance and Operations Director

 

I would like to update you all on the progress we are making for your room bookings.

 

All bookings between 18th March and 6th April are in the process of being cancelled from our administrative function and logged line-by-line on a database.  You will receive credit to your booking account for all these cancellations.  If you wish to discuss transferring that credit back to your bank account, and haven’t already done so, please email jjoyes@ptrust.org.uk

 

Please continue NOT to cancel rooms – we will continue to action this for you for as long as our building remains closed so that we can track all lost revenue for our records.

 

We are now able to start payment runs to those that have requested a bank transfer.  Thank you for your patience.  Being aware that most of our rental community are self-employed we have been working tirelessly in setting up new processes so those that require reimbursement will be waiting for the shortest period possible.

 

 We will be mapping the new processes for standing orders tomorrow and these refund payments will commence next week.  If you pay via a standing order it is now advisable to cancel that order through your bank.  Before we return to the Trust, we will recalculate those standing orders with any necessary amendments.

 

During our closure we will be testing a new room booking system that has been bespoke designed for the Trust that is more user friendly for you and will help us manage our services much more efficiently.  I will communicate the plans for this once we have tested the system.

 

I wish you all the very best of health




STATEMENT

REGARDING CORONAVIRUS

INFORMATION TO ROOM RENTERS (2) – 18 MARCH 2020

To the Psychosynthesis Trust Community

Please read the message below from Jamie Joyes, our Finance and Operations Director

 

You by now should have seen my statement that details the closure of the Trust building.  We have made every decision so far through a careful balancing of the duty of care that we hold, not only for the physical health of our community, but of the need for our students to learn and practice, our counsellors to work, and their clients to receive their important sessions.  Although we have set a date of closure up until at least 6th April, it is becoming increasingly likely that we will have to extend that timeframe.

 

We understand that we are asking people to do things that will interfere with their work and study lives in quite a significant way and resonate with the impact this having on people’s livelihoods.

In my most recent statement from 17 March, I urged you all not to cancel rooms yourselves.  We have greater administrative control over the room booking system in terms of refunds and can credit accounts and monitor cost in a more efficient way.

 

Some of you would have cancelled rooms prior to the release of that instruction, and for those that haven’t notified us of doing so, please can you email jjoyes@ptrust.org.uk with as much detail as possible.

 

I will now set out a Cancellation Policy that will apply for the duration of our building closure.  Any adjustments for reopening will be communicated at a time when we have more clarity.

1. FOR COUNSELLING BOOKINGS, WE WILL CREDIT THE BALANCE OF ANY BOOKINGS THAT HAVE BEEN CANCELLED SINCE 1ST MARCH 2020 BECAUSE OF THE OUTBREAK

 

2. WE WILL NOW CANCEL ALL BOOKINGS UP TO 5TH APRIL 2020 AND CREDIT THE ROOM BOOKING ACCOUNTS ACCORDINGLY. IF THAT TIMEFRAME EXTENDS THEN WE WILL CONTINUE TO CANCEL BOOKINGS ON YOUR BEHALF.

 

3. ON EACH CANCELLATION WE WILL SEND A MESSAGE THROUGH TO THE REGISTERED EMAIL ADDRESS CONFIRMING THE ACTION.

 

4. IF RECEIVING CREDIT TO YOUR ACCOUNT STILL LEAVES YOU IN A VULNERABLE POSITION FINANCIALLY THEN PLEASE EMAIL enquiries@ptrust.org.uk TO REQUEST A BANK TRANSFER REFUND.

 

5. PLEASE PROVIDE AS MUCH DETAIL AS POSSIBLE IN YOUR EMAIL REGARDING THE BOOKINGS YOU ARE REFERENCING, AND BY ADDING YOUR BANK ACCOUNT AND SORT CODE WE CAN MAKE A PAYMENT WITHIN 14 DAYS.
 
6. A SEPARATE COMMUNICATION WILL BE ISSUED TO OUR STANDING ORDER COMMUNITY LATER TODAY DIRECTLY TO THE EMAIL ADDRESS WE HAVE ON FILE

 

In the meantime, if you need to communicate any concerns please continue to do so by using the relevant points of contact:

Room Bookings, please email jjoyes@ptrust.org.uk

Students and Trainers, please email kreed@ptrust.org.uk

Trust Counselling Services, please email cservice@ptrust.org.uk

Our online platforms will continue to be updated as and when we have any new information:

www.psychosynthesistrust.org.uk

@ThePTrust                Psychosynthesis Trust

 

I will continue to release statements on behalf of the Trust as and when appropriate.  On behalf of the Trust, I would like to thank everybody for their continued support and wish you all the best health possible as we navigate these unprecedented times.

 

We continue to signpost to various online advice and have added a link to Government Insight into welfare concerns regarding pay for various categories of employed and self-employed workers.

 

For general information about the virus, what you can be doing to prevent the spread of the virus and what to do if you worried that you might have symptoms:

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

BACP have provided their members some useful guidance to the questions they have received and continue to update this advice.  The link below provides some useful information for counsellors for their practice and their clients.

https://www.bacp.co.uk/about-us/contact-us/faqs-about-coronavirus/

The general government advice can be found at the link below - the link is refreshed every day at 2pm.

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public 

Coronavirus may create significant new demands on the benefits system.  In response, as part of the 2020 Budget, the Government announced a series of measures to ease and speed up access to certain benefits for those who are affected.  The link below outlines these measures. It should be read as accurate at the time of publication. The Government has signalled that it is open to further action if necessary:

https://commonslibrary.parliament.uk/insights/coronavirus-claiming-welfare-benefits/



STATEMENT

REGARDING CORONAVIRUS

INFORMATION TO ROOM RENTERS (1) – 17 MARCH 2020

To the Psychosynthesis Trust Community

Please read the message below from Jamie Joyes, our Finance and Operations Director

 

In my statement on 17 March I informed room renters that we would release some information on cancellations and bookings.

 

The Leadership Team are working around the clock to make the correct decisions for our whole community of Staff, Trainers, Counsellors, Students, Room Renters and their Clients.

 

I am working on the finer detail of a temporary change to the room booking cancellation policy with the intention of supporting our Community in the best possible way.

 

I shall release a statement Wednesday 18 March 2020 before 12noon GMT with full details.

 

Thank you for your continued support in these unprecedented and uncertain times.

STATEMENT

REGARDING CORONAVIRUS

UPDATE (5) – 17 MARCH 2020

To the Psychosynthesis Trust community

Please read the message below from Jamie Joyes, our Finance and Operations Director

On 16th March, the Prime Minister held a press conference on novel coronavirus, explaining new measures and advice for the UK, and details of the official transcript can be accessed here:

 https://www.gov.uk/government/speeches/pm-statement-on-coronavirus-16-march-2020

The Trust Leadership Team and Board of Trustees have discussed the ongoing issue on a daily basis, always tuning into the advice of the Government and its scientific and health advisors whilst aiming to balance duty of care for not only the physical health of our community, but of the need for our students to learn, counsellors to work, and their clients to receive their important sessions.

The latest government advice has taken our considerations to a new level, especially considering the statement signifying that those in London should be especially cautious.

We feel we now need to take our own self-autonomous measures to protect and care for ourselves and for others, and with this in mind have decided on the following:

  • THE TRUST BUILDING WILL BE CLOSE UNTIL AS OF 10PM TONIGHT (TUESDAY 17TH MARCH 2020) UNTIL AT LEAST 6TH APRIL 2020.
  • ALL OF OUR TRAINING PROGRAMMES WILL BE DELIVERED USING VIRTUAL PLATFORMS THAT HAVE BEEN PILOT TESTED OVER THE PAST FEW DAYS.
  • NONE OF OUR STAFF HAVE REPORTED ANY SYMPTOMS OF CORONAVIRUS, HOWEVER THEY WILL BEGIN WORKING FROM HOME AS OF TODAY AS ADVISED BY THE GOVERNMENT.  A SKELETON CREW WILL BE IN PLACE TODAY.
  • WE CONTINUE TO WORK ON OPERATIONAL MEASURES SO WE CAN CONTINUE TO ANSWER INCOMING ENQUIRIES BY TELEPHONE AND EMAIL
  • OUR CLEANING AND CARETAKING TEAM, WHO HAVE ALREADY BEEN TARGETTING HIGH-TRAFFIC AND TOUCHPOINT AREAS, WILL DEEP CLEAN THE BUILDING ONCE IT IS CLOSED.

 

 

We understand that we are asking people to do things that will interfere with their work and study lives in quite a significant way.  

Separate and targeted information will continue to be issued to trainers and students regarding the continuity of Programmes.

I will also send out further information today to room renters regarding bookings and cancellations.  We have greater administrative control over the room booking system in terms of refunds, so for now please do not cancel your bookings on the room booking system.

 

In the meantime, if you need to communicate any concerns please continue to do so by using the relevant points of contact:

Room Bookings, please email jjoyes@ptrust.org.uk

Students and Trainers, please email kreed@ptrust.org.uk

Trust Counselling Services, please email cservice@ptrust.org.uk

Our online platforms will continue to be updated as and when we have any new information:

www.psychosynthesistrust.org.uk

@ThePTrust             Psychosynthesis Trust

 

I will continue to release statements on behalf of the Trust as and when appropriate.  On behalf of the Trust, I would like to thank everybody for their continued support and wish you all the best health possible as we navigate these unprecedented times.

 

We continue to signpost to various online advice and have added a link to Government Insight into welfare concerns regarding pay for various categories of employed and self-employed workers.

 

For general information about the virus, what you can be doing to prevent the spread of the virus and what to do if you worried that you might have symptoms:

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

BACP have provided their members some useful guidance to the questions they have received and continue to update this advice.  The link below provides some useful information for counsellors for their practice and their clients.

https://www.bacp.co.uk/about-us/contact-us/faqs-about-coronavirus/

The general government advice can be found at the link below - the link is refreshed every day at 2pm.

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public 

Coronavirus may create significant new demands on the benefits system.  In response, as part of the 2020 Budget, the Government announced a series of measures to ease and speed up access to certain benefits for those who are affected.  The link below outlines these measures. It should be read as accurate at the time of publication. The Government has signalled that it is open to further action if necessary:

https://commonslibrary.parliament.uk/insights/coronavirus-claiming-welfare-benefits/



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